PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

• The claim must be submitted within 7 days of the delivery date.
• Not all claims submitted will be granted; they will be accepted upon review.
• If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.

ORDER INFO:

Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.

CLAIMS:

If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video may be rejected.

INCLUSIONS: 

• PHOTOBOOK / 150 x 210mm / 80P
• ENVELOPE/ 120 x 165mm 
• CD
• FOLDED POSTER / 360 x 260mm
• FRAME PHOTO / 40 x 140mm / RANDOM 1 OUT OF 6
• STICKER / 140 x 90mm / RANDOM 1 OUT OF 6
• LOGO STICKER / 90 x 40mm / 55 x 30mm / 2EA
• UNIT PHOTOCARD / 55 x 85mm / RANDOM 1 OUT OF 6
• SELFIE PHOTOCARD / 55 x 85mm / RANDOM 2 OUT OF 12
• U.S. EXCLUSIVE PHOTOCARD (SKY Ver.) / 55 x 85mm / RANDOM 1 OUT OF 6  
• hello82 EXCLUSIVE PHOTOCARD (ICE CREAM Ver.) / 55 x 85mm / RANDOM 1 OUT OF 6

SHIPPING POLICY

The available shipping countries and shipping origins may vary depending on the product. Please check the badges and descriptions for each product. Verify you are in the correct market by clicking the country selector icon in the top right corner. 

Shipping policies may vary depending on the shipping origin. Please make sure to check our SHIPPING/DELIVERY policy in the Help Center.

CLAIMS POLICY

Please make sure to carefully review our CLAIMS policy in the Help Center. If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.

NOTE: Claim approval is subject to review; not all claims will be accepted.

국내 이용 고객께서는 hello82 Help Center 이용안내 를 통해 자세한 내용을 확인하실 수 있습니다. 기타 문의사항은 Help Center 내  “Contact US” 양식 을 작성하여 문의 접수하시기 바랍니다.