![[Signed] Moon Jong Up - 3rd Mini Album : PETER (Random)](http://hello82.com/cdn/shop/files/set_b2bbdf3d-587c-469d-89cb-48eb92b03932.jpg?v=1729478692&width=1920)
- SIGNED
- UNRELEASED PC
[Signed] Moon Jong Up - 3rd Mini Album : PETER (Random)
Albums will come with the artist's signature.
All albums purchased during the sales period will be sent with sign.
SHIPPING (*WORLDWIDE):
- This product will be shipped once the artist finishes signing all the albums after the release date. (Release date: 10/31/2024)
- hello82 is not responsible for any customs fees in your country.
DISCLAIMERS:
- Shipping schedules are subject to change based on operational circumstances.
- Since this is a limited quantity product, the product may sell out and sales may end at any time.
- Cannot be purchased with other products.
- Because this is a limited product, there will be no cancellations/refunds after the end of the sales period.
- All buyers of the signed version will receive a QR Photo card which includes a special private video call message, 'Personal Call,' from the artist.
A QR photo card (1 random of 8) will be included as an additional gift (1 per album purchase, shipped together with the purchased album).
For detailed instructions on how to use the QR photo card, please refer to the @XPersonalcall account.
Any inquiries related to Personal Call, please contact customer service through the official Personal Call social media account.
Please check the details of the product page before purchasing.
HELLO82 is a member of 2024 HANTEO FAMILY and purchased items at the store will certainly be reflected on HANTEO CHART.
2024 HANTEO FAMILY NO. HF0082HL0001
PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
*The unboxing video MUST be required to file a claim,
and failure to include the unboxing video will automatically subject your claim to be rejected.
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SIGNED ALBUMS : All signed albums are final sales and have a strict no-return/exchange policy. It can only be canceled during the sales period listed in the description and/or product photo(s). Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums, will not be considered defective and is not subject to return or exchange. Due to the nature of signing albums, it will take some time for the artists to finish. It will take some time to ship out. Shipping time will vary for different artists and albums. Thank you for your understanding. |
ORDER INFO:
“If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.
If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)
If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.”
WORLDWIDE SHIPPING:
Shipment is location-based. UK orders are shipped from the UK. The rest of the European orders are shipped from Germany. ASIA orders are shipped from the KR. All other countries’ orders (US, etc.) are shipped from LA. hello82 is not responsible for any customs fees in your country.
CLAIMS:
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.com account to view your order history and further assist you.
If you do NOT have a hello82.com account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign-up instructions on the hello82.zendesk.com homepage
GROUP ORDERS:
Please submit a request on hello82.zendesk.com for any group order inquiries. Discounts may be considered based on order quantity.
INCLUSIONS:
- PHOTO BOOK: 150mm X 210mm / 72P
- CD: 1ea
- PHOTO CARD: 55mm X 85mm / Random 2 out of 14
- 4-CUT PHOTO: 100mm X 150mm / 1ea
- STICKER: 120 X 150mm / 1ea
- BOOK CLIP: 65mm X 125mm / 1ea
- FOLDING POSTER: 400 X 280mm / 1ea
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[PRE-ORDER ONLY] CHILDHOOD PHOTO CARD: 55mm X 85mm / Random1 out of 6 / 500ea Limited
*Childhood Photocard is not part of the standard album inclusions.
Only 500 special albums will have Childhood Photocard inside.
Shipping Policy
We ship to all of Asia from Korea, and we ship everywhere else from the United States. Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume. Typically we start the shipping process after the end of the sales period marked on the product page, and we start packaging orders as soon as all items arrive in the warehouse, (as long as payment is confirmed). Please read each product page carefully to check when the shipping process will begin for your item(s).
If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time. (The items in your order may still be shipped in separate boxes).
After the end of the sales period, please note goods shipped outside of Asia will take more time to make their way through customs to our US warehouse before they can be shipped directly to you.
We process and ship orders every week from Monday through Friday, excluding public holidays and company downtime. Shipping times via the default Standard Shipping typically take between 2-3 weeks, depending on where you live. Please note that the shipping times indicated at checkout refer to the time it takes the shipping carrier you selected to deliver the package to you, and they do not include the time it takes for us to process your order before we hand it to the shipping carrier. hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.
Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, EMS, Korea Post, etc.), they are responsible for tracking its whereabouts and getting it delivered to you.
hello82 is not responsible for what happens after we hand the packages over to the shipping carrier. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance. hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.
If you want to change your shipping address after we have given your package to the shipping carrier, we recommend trying to get in touch with the shipping carrier to make that change. If the initial shipping address was incorrect and the package is marked "Return to Sender," we can send the package to your new address once we receive it for an additional shipping fee.
Refund Policy
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
We have a 7-day refund and return policy only on damaged or incorrect items, which means you have 7 days after your package is delivered to send in a claim to request a return and/or refund. For all claims, we will require an unboxing video with a clear view of the package being opened and of all the contents inside. The claim and unboxing video must come from the recipient at the original delivery address on the order as proof that the order came from us with missing, damaged, or incorrect items.
Plastic covering and some outer boxes on albums and goods are considered part of the packaging to protect internal items, so damage to those parts will not be considered. For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Defects outside the artist's portrait and minor defects that can only be identified through light reflection will not be considered as damaged.
Returns
We only do returns/exchanges on incorrect items. To be eligible for a return or exchange, your item(s) must be in the same condition as received, unopened, and in the original packaging. You’ll also need the receipt or proof of purchase. To start a return or exchange, you can contact us at the hello82 Help Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Lost/Late Shipments
hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier. Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, etc.), they are responsible for tracking its whereabouts and getting it delivered to you. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.
Refunds/Cancellations
If you would like to cancel an order, please cancel it or email us as soon as possible. Once your info has been sent to the shipping facility, you will not be able to cancel it.
We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will only process refund related inquiries sent to us within 7 days of your order delivery date.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us with any refund questions at at the hello82 Help Center.