Rules are subject to change without notice.

• ALL BUNDLES must be picked up at the event. There are no delivery options.
• Only the buyer is able to pick up the items. You cannot have someone else pick up the items for you.
• Items will only be available for pick-up on event day. We cannot ship items to you, and we are not responsible for getting your order to you if you are unable to attend the event for any reason.
• Only 1 BUNDLE is allowed per account. If you are found to be purchasing more than 1 BUNDLE in one account, your order might be cancel.
• Since this is a limited product just for this event, the sales period may close without prior notice if all the BUNDLES sell out.
• Due to the nature of the product and event, order changes or cancellation will not be allowed after the end of the sales period.
  
  

Entry Information

• DOOR OPEN: 1:15 PM PDT
• Customers who purchased BUNDLE will be available to check in first and enter the venue.
  
  

For online pre-orders

• Check-in entry > Pre-order and ID verification > Wear wristband > Pick up Product
• Please arrive prior to doors opening, or you may not be able to participate in the event due to check-in delays. Please arrive early to have your name and ID checked before entering.
• The CUSTOMER NAME (found on hello82.com > Account) and Name on the ID must also match to receive a wristband and product on-site.
• Any form of identification will be allowed, so long as the date of expiration has not passed. (e.g. State ID, Passport, School ID (current semester/quarter,etc.))
• If you have difficulty identifying yourself, there may be additional identification procedures by checking other information. Please understand that this is a measure to prevent illegal transfer and minimize damage.
• Please have your hello82.com > Account > My Orders page ready on your phone to check in. No screenshots or images will be accepted.
  (Please make sure to show the Customer name on the My Orders page)
• If your wristband is lost or damaged, a new one will NOT be reissued. If you lose or damage your wristband, we will not be able to give you your merch, and you will not be able to watch or participate in the event. Please make sure to have the wristband on at all times during the event and inside the venue.
• Reselling, transferring, or gifting your wristband to anyone else is prohibited. If caught, the wristband will be invalidated and entry will not be allowed.
  
  

Event participation and viewing information

• PLAY82 WITH BOYNEXTDOOR start time: 2:15PM
• No purchase necessary to enter the event. First-come, first-served basis until max capacity.
  FREE ENTRY may be based on a first-come, first-serve basis depending on the situation on-site.
• Pictures and video recordings are allowed for this event. Using tripod, flash, AF assist light, or strobe lights for photography is prohibited.
• Filming will take place at PLAY82 WITH BOYNEXTDOOR, and any content filmed may be uploaded to hello82's online channels.
• If you are a minor (under 18), you can attend the event alone but you need to prepare a letter of consent. The letter of consent needs to be written by a parent/guardian. Please bring it along with your accompanied by a parent.
• We recommend you pack lightly. Bag storage will not be available and you will not be allowed to put your personal belongings on the ground during the event. KAI Media Inc. will not be responsible for any theft or loss during the event.
• Outside food and drinks will not be allowed inside the venue.
• Smoking is prohibited inside the venue. If caught, you may be removed from the venue.
• If you threaten the safety of others or cause conflict with others, you will be removed from the event. You will not receive a refund.
• If you leave the venue and would like to enter again, you may need to wait or you may be restricted from re-entry depending on the situation on-site. Please follow on-site staff instructions regarding re-entry.
• Event organizers are not responsible for any potential accidents caused by not following the written or on-site staff instructions. We ask for your cooperation for the event to run smoothly.
  

Refund and Exchange Information

• All on-site event products are final sale. Please check if you received the correct items as soon as you receive them. Any incorrect, missing, or defective products must be returned/exchanged with receipt before the event ends.
• After the event day, you cannot refund/exchange for any reason.
  
  

*The additional information will continue to be updated through our social media, so please check our official social media before the event.

• X @hello82official
• Instagram @hello82official
  

Shipping Policy

We ship to all of Asia from Korea, and we ship everywhere else from the United States. Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume. Typically we start the shipping process after the end of the sales period marked on the product page, and we start packaging orders as soon as all items arrive in the warehouse, (as long as payment is confirmed). Please read each product page carefully to check when the shipping process will begin for your item(s).

If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time. (The items in your order may still be shipped in separate boxes).

After the end of the sales period, please note goods shipped outside of Asia will take more time to make their way through customs to our US warehouse before they can be shipped directly to you.

We process and ship orders every week from Monday through Friday, excluding public holidays and company downtime. Shipping times via the default Standard Shipping typically take between 2-3 weeks, depending on where you live. Please note that the shipping times indicated at checkout refer to the time it takes the shipping carrier you selected to deliver the package to you, and they do not include the time it takes for us to process your order before we hand it to the shipping carrier. hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.

Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, EMS, Korea Post, etc.), they are responsible for tracking its whereabouts and getting it delivered to you.

hello82 is not responsible for what happens after we hand the packages over to the shipping carrier. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance. hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.

If you want to change your shipping address after we have given your package to the shipping carrier, we recommend trying to get in touch with the shipping carrier to make that change. If the initial shipping address was incorrect and the package is marked "Return to Sender," we can send the package to your new address once we receive it for an additional shipping fee.

Refund Policy

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.

We have a 7-day refund and return policy only on damaged or incorrect items, which means you have 7 days after your package is delivered to send in a claim to request a return and/or refund. For all claims, we will require an unboxing video with a clear view of the package being opened and of all the contents inside. The claim and unboxing video must come from the recipient at the original delivery address on the order as proof that the order came from us with missing, damaged, or incorrect items.

Plastic covering and some outer boxes on albums and goods are considered part of the packaging to protect internal items, so damage to those parts will not be considered. For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Defects outside the artist's portrait and minor defects that can only be identified through light reflection will not be considered as damaged.

Returns
We only do returns/exchanges on incorrect items. To be eligible for a return or exchange, your item(s) must be in the same condition as received, unopened, and in the original packaging. You’ll also need the receipt or proof of purchase. To start a return or exchange, you can contact us at the hello82 Help Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Lost/Late Shipments
hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier. Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, etc.), they are responsible for tracking its whereabouts and getting it delivered to you. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.

Refunds/Cancellations
If you would like to cancel an order, please cancel it or email us as soon as possible. Once your info has been sent to the shipping facility, you will not be able to cancel it.

We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will only process refund related inquiries sent to us within 7 days of your order delivery date.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us with any refund questions at at the hello82 Help Center.