IMPORTANT: To report any missing or damaged items, please record an unboxing video and submit your claim within 7 days of delivery.

• Claims must include a valid unboxing video and be submitted through our "Contact Us" form.
• Claims submitted after 7 days or without an unboxing video may be rejected.
• All claims are subject to review and not guaranteed approval.
• If your unboxing video does not meet our policy requirements, the claim may also be rejected.
• For signed products: Any slight imperfections/minimal smudging of signatures and any marks or minor dents/damages will not be considered defective and are not subject to return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange.
• For full details, please review our Claims Policy in the Help Center.

국내 이용 고객께서는 hello82 Help Center 이용안내 를 통해 자세한 내용을 확인하실 수 있습니다. 기타 문의사항은 Help Center 내 "Contact Us" 양식 을 작성하여 문의 접수하시기 바랍니다.