PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
- The claim must be submitted within 7 days of the delivery date.
- Not all claims submitted will be granted; they will be accepted upon review.
- If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.
ORDER INFO:
Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.
SHIPPING (EUROPE SHIPPING ONLY):
This product is available for shipping within Europe only, and all European orders will be shipped from Germany. hello82 will not be responsible for any customs fees in your country.
CLAIMS:
If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video may be rejected.
INCLUSIONS:
- SLEEVE
- PHOTOBOOK
- ENVELOPE
- SELFIE PHOTOCARD (2 RANDOM OF 33)
- POSTCARD
- TRACK STICKER
- FOLDED POSTER
- CD
- CD ENVELOPE
- Q&A CARD (1 RANDOM of 11)
- INTERNATIONAL EXCLUSIVE “SOB VER.” PHOTOCARD (1 RANDOM of 11)
- hello82 EXCLUSIVE “CHERRY VER.” PHOTOCARD (1 RANDOM of 11)
