• MERCH

- Minor damages that may occur during the manufacturing and shipping process are not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed.
- Outboxes are anti-impact agents that protect the product from damage (crushed, torn, scratched, stamped, etc.) during delivery, and there could be discoloration, and contamination on the outboxes. Please not that this cannot be a reason for exchange or return.

• GROUP ORDERS

Please submit an inquiry through the“Contact Us” Formfor any group order inquiries. Discounts may be considered based on order quantity.NOTE: The availability and purchase conditions may vary depending on the product.

• ADDRESS CHANGE/CANCELLATION:

Address changes and cancellations can only be granted within the sales period before shipping preparation begins.
Even if the order is in ‘unfulfilled’ state, once the shipping information has been sent to the fulfillment center and shipping work is in progress, changes and cancellations may no longer be possible.

• This product ships to EUROPE only. (shipping origin may vary by region).
• hello82 is not responsible for any customs fees in your country.
• Special characters are not accepted; addresses must be typed in English or Romanized English to avoid delays.
• Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.
• The available shipping countries and shipping origins may vary depending on the product. Please check the badges and additional information for each product. Verify you are in the correct market by clicking the country selector icon in the top right corner.
• Shipping policies may vary depending on the shipping origin. Please make sure to check our SHIPPING/DELIVERY policy in the Help Center.