hello82 LA STORE
Need help with your order? Sign up for the new hello82 Help Center and ”Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com
Can’t find our reply? Please, check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com If your inbox is full, please clear space so that our replies go through.
ANDROID USERS (GOOGLE CHROME): PLEASE, CLICK ANY OF THE ARTICLES, AND CLICK ON “SUBMIT A REQUEST” AT THE BOTTOM FOR FURTHER ASSISTANCE. (You may also click the top right corner to view the menu dropdown)
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Take a look at our in store policies! :D
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STORE - PICKUP
ONLINE ORDER FOR IN STORE PICKUP:
When ordering online for store pickup, you have 2 weeks to pick up your order from when you receive the email notification that your order is ready to pickup. Once the 2 week period has passed and you have not picked up your order, it will be automatically refunded and the order will be re-shelved and added back into inventory.
If you purchase any items online for pickup at the hello82 LA store or at a in-person event, the 7-day claim policy also applies from the day you pickup. Meaning, that when you go to pickup your order, you have 7 days to submit a claim about a missing/damage/wrong item(s) or request for a refund/exchange. To do this, please, login to the hello82 Help Center to submit a Request Form for further assistance.
OTHER PERSON PICKING UP ORDER:
If you are unable to come to the store/event to pickup your order, another person is allowed to pickup your order on your behalf within the 2 week timeframe. They can do so by providing the following;
- A copy of the ID of the person whose name is on the order (can be a screenshot)
- The order number
- A copy of the original confirmation email for the order (can be forwarded or a screenshot)
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