PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
*The unboxing video MUST be required to file a claim,
and failure to include the unboxing video will automatically subject your claim to be rejected.

SIGNED ALBUMS :
All signed albums are final sales and have a strict no-return/exchange policy. It can only be canceled during the sales period listed in the description and/or product photo(s). Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums, will not be considered defective and is not subject to return or exchange.

Due to the nature of signing albums, it will take some time for the artists to finish. It will take some time to ship out.
Shipping time will vary for different artists and albums. Thank you for your understanding.

ORDER INFO:
“If you purchase an ‘in-stock’ item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‘in-stock’ item(s) first, please purchase it in a separate order.
If your items have different release dates, we usually wait until all the items in your order have arrived at our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers)
If your order contains a US-Only album(s) with other international available items, your US-Only album may be sent out first in order to count towards the charts, as these sales need to be reported within a specific time period.”
　
WORLDWIDE SHIPPING:
Shipment is location-based. UK orders are shipped from the UK. The rest of the European orders are shipped from Germany. ASIA orders are shipped from the KR. All other countries’ orders (US, etc.) are shipped from LA. hello82 is not responsible for any customs fees in your country.
　
CLAIMS:
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.com account to view your order history and further assist you.
If you do NOT have a hello82.com account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign-up instructions on the hello82.zendesk.com homepage
　
GROUP ORDERS:
Please submit a request on hello82.zendesk.com for any group order inquiries. Discounts may be considered based on order quantity.

INCLUSIONS:

OUT BOX : 153mm x 213mm
CD & ENVELOPE : 118mm x 118mm / 125mm x 125mm
PHOTO BOOK : 150mm x 210mm / 84p
LOGO STICKER : 45mm x 35mm / 76mm x 24mm
AGENT CARD : 60mm x 90mm / Random 1 out of 6
AGENT STICKER : 100mm x 150mm
FILM : 50mm x 60mm / Random 1 out of 6
IDENTIFICATION & CLIP : 150mm x 210mm / Random 1 out of 6
FOLDED POSTER : 300mm x 210mm
PHOTO CARD : 55mm x 85mm / Random 1 out of 12
UNIT PHOTO CARD : 55mm x 85mm / Random 1 out of 4

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