PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.
- The claim must be submitted within 7 days of the delivery date.
- Not all claims submitted will be granted; they will be accepted upon review.
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If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.
MYSTERY BOX :
This product may take longer to ship depending on the shipping schedule. All orders will be shipped sequentially.
Any slight imperfections/minimal smudging of the signature and any marks or minor dents/damages on signed albums will not be considered defective and are not subject to return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed.
ORDER INFO:
Member, album, and/or photocard versions are random and cannot be chosen unless otherwise indicated. Buying multiple albums does NOT guarantee all versions.
To minimize duplicates, please avoid splitting your orders. Randomization is attempted to the best of its ability by our fulfillment centers.
NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.
SHIPPING (UK SHIPPING ONLY):
This product is available for shipping within the UK only, and all UK orders will be shipped from the UK.
CLAIMS:
If there is something wrong with your order and you need further assistance, please submit an inquiry through the “Contact Us” Form to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the unboxing video may be rejected.
GROUP ORDERS:
Please submit an inquiry through the “Contact Us” Form for any group order inquiries. Discounts may be considered based on order quantity.
NOTE: The availability and purchase conditions may vary depending on the product.
