• MERCH

- Minor damages that may occur during the manufacturing and shipping process are not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed.
- Outboxes are anti-impact agents that protect the product from damage (crushed, torn, scratched, stamped, etc.) during delivery, and there could be discoloration, and contamination on the outboxes. Please not that this cannot be a reason for exchange or return.

• GROUP ORDERS

Please submit an inquiry through the “Contact Us” Form for any group order inquiries. Discounts may be considered based on order quantity. NOTE: The availability and purchase conditions may vary depending on the product.

• ADDRESS CHANGE/CANCELLATION

Address changes and cancellations can only be granted within the sales period if the order has no tracking number or has not shipped. Orders may be canceled if the item(s) are out of stock or the shipping address is located in an unavailable shipping country.

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◆ Information on using the Digital Planner and QR code ◆

[How to download the Digital Planner]
You can download the PDF file by scanning the QR code included in the Season's Greetings with the camera.

[Notice to Digital Planner]
- It prohibits duplication and distribution, modification of the Digital Planner downloaded through QR codes.
- The Digital Planner is a non-physical product as a digital file in PDF format.
- QR codes for downloading the digital planner can be re-authenticated even after the initial authentication.
- The degree of Digital Planner optimization may vary depending on the user's device environment.
- The Digital planner cannot be exchanged or refunded, regardless of whether they are downloaded or not.
- Other inquiries about downloading and using the QR code will be available within the notice period below.

[How to submit Inquiries]
Please provide the buyer's name, purchase location and attach a photo of the QR code along with the number at the bottom. With all the required information, kindly send it to the customer service email.

* E-MAIL : cs_ateez@playcompany.kr
* Download and Inquiry Period : 2025-12-30 (TUE) ~ 2026-01-30 (FRI) KST

• OUT BOX : 240x190x45mm
• DESK CALENDAR : 160x210mm / 13months (world ver.)
• DIARY + PHOTOBOOK : 164x214mm / 168pages
• PLAYCODE CARD + ENVELOPE
  - PLAYCODE CARD Size : 60x90mm
  - ENVELOPE Size : 70x100mm
  [AUTO], [480p SD], [720p HD], [1080p FHD]
  SUBTITLES: KOREAN, ENGLISH, JAPANESE, CHINESE
  DURATION: about 60mins
• PHOTOCARD SET : 54x86mm / 8ea 1set, Random 1set of 2set
• POSTCARD SET: 100x150mm / 8ea 1set
• ID PHOTO SET : 30x40mm / 8ea 1set
• STICKER : 150x100mm / 1ea
• FOLDED POSTER : 215x300mm / 1ea
• PVC KEYRING : 54x75mm / Random 1ea of 8ea
• [SPECIAL PRESENT] DIGITAL PLANNER (QR) : 297x210mm / 13months (world ver.)

• This product ships to North America / Europe / UK only. (shipping origin may vary by region).
• hello82 is not responsible for any customs fees in your country.
• Special characters are not accepted; addresses must be typed in English or Romanized English to avoid delays.
• Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.
• The available shipping countries and shipping origins may vary depending on the product. Please check the badges and additional information for each product. Verify you are in the correct market by clicking the country selector icon in the top right corner.
• Shipping policies may vary depending on the shipping origin. Please make sure to check our SHIPPING/DELIVERY policy in the Help Center.