Claims for damage, missing, wrong items, etc., must be submitted with the following;
ORDER NUMBER
NON-EDITED UNBOXING VIDEO
Accepted Formats
mp4. file
Drive with access
Unlisted Youtube video link
WITHIN 7 DAYS OF THE DELIVERY DATE
Late claims may be rejected
SHIPPING POLICY
The available shipping countries and shipping origins may vary depending on the product. Please check the badges and descriptions for each product. Verify you are in the correct market by clicking the country selector icon in the top right corner.
Shipping policies may vary depending on the shipping origin. Please make sure to check our SHIPPING/DELIVERY policy in the Help Center.
CLAIMS POLICY
Please make sure to carefully review our CLAIMS policy in the Help Center. If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.
NOTE: Claim approval is subject to review; not all claims will be accepted.