The hello82 Gift Card is the perfect gift for any occasion! With a hello82 Gift Card, from buying your ult group to buying a new signed album drop, it is a great choice for any K-Pop lovers out there.

hello82shop.kr에서는 hello82.shop 상품권 사용이 불가합니다.
hello82.shop과 hello82 LA Shop에서만 사용 할 수 있습니다.

hello82.shop gift card can ONLY be redeemed hello82.shop and hello82 LA store.
NOT applicable to hello82shop.kr.

FAQS:

Will my gift card expire?
No, the gift card does not have an expiration date.

Can I use the gift card at hello82 LA?
Yes, please save the QR code and/or add the gift card to your Apple wallet, and use it at checkout when paying.

I misplaced/never received my gift card, how can I access the gift card?
You can click Resend gift cards from the order confirmation email.

I want to purchase a gift card and gift it to someone else, what do I do?
If you want to buy a gift card for someone else, you need to forward the gift card email to the recipient.

Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.

Am I able to purchase a gift card in a different currency other than USD? And can I order in a different currency other than in USD and use the gift card to pay? (i.e. in EUR for EU Shipping)
Yes! You can purchase the gift card in your local currency. If your local currency is different from USD, then a currency conversion takes place when the gift card is used at checkout. This conversion uses the exchange rate at the time that the gift card is used, and not the exchange rate that was in place when the gift card was purchased.

I want a refund for my order, but I used a gift card, how can I get my refund?
If you made a purchase using a gift card and another method of payment to complete the purchase; when the refund is initiated, the refund applies to the gift card first, until it reaches the full amount available for refund. Then, the rest of the refund is applied to your personal payment method. You will receive the refund in your gift card instantly, while the refund amount on your personal payment method will show up within 3 to 9 business days.

Shipping Policy

We ship to all of Asia from Korea, and we ship everywhere else from the United States. Deliveries outside of Asia will take a bit more time because we must first ship products from Korea to our US warehouse according to order volume. Typically we start the shipping process after the end of the sales period marked on the product page, and we start packaging orders as soon as all items arrive in the warehouse, (as long as payment is confirmed). Please read each product page carefully to check when the shipping process will begin for your item(s).

If your order contains items that have different marked sales periods, we usually wait until all items have arrived in the warehouse to send the items you ordered at the same time. (The items in your order may still be shipped in separate boxes).

After the end of the sales period, please note goods shipped outside of Asia will take more time to make their way through customs to our US warehouse before they can be shipped directly to you.

We process and ship orders every week from Monday through Friday, excluding public holidays and company downtime. Shipping times via the default Standard Shipping typically take between 2-3 weeks, depending on where you live. Please note that the shipping times indicated at checkout refer to the time it takes the shipping carrier you selected to deliver the package to you, and they do not include the time it takes for us to process your order before we hand it to the shipping carrier. hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier.

Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, EMS, Korea Post, etc.), they are responsible for tracking its whereabouts and getting it delivered to you.

hello82 is not responsible for what happens after we hand the packages over to the shipping carrier. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance. hello82 does not pay for any taxes or fees associated with retrieving your package from customs in your country. Please note that these taxes and fees vary by country and shipping carrier.

If you want to change your shipping address after we have given your package to the shipping carrier, we recommend trying to get in touch with the shipping carrier to make that change. If the initial shipping address was incorrect and the package is marked "Return to Sender," we can send the package to your new address once we receive it for an additional shipping fee.

Refund Policy

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.

We have a 7-day refund and return policy only on damaged or incorrect items, which means you have 7 days after your package is delivered to send in a claim to request a return and/or refund. For all claims, we will require an unboxing video with a clear view of the package being opened and of all the contents inside. The claim and unboxing video must come from the recipient at the original delivery address on the order as proof that the order came from us with missing, damaged, or incorrect items.

Plastic covering and some outer boxes on albums and goods are considered part of the packaging to protect internal items, so damage to those parts will not be considered. For artist portraits, defects on the back of the item, excluding the portrait, will also not be considered as damage. Defects outside the artist's portrait and minor defects that can only be identified through light reflection will not be considered as damaged.

Returns
We only do returns/exchanges on incorrect items. To be eligible for a return or exchange, your item(s) must be in the same condition as received, unopened, and in the original packaging. You’ll also need the receipt or proof of purchase. To start a return or exchange, you can contact us at the hello82 Help Center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Lost/Late Shipments
hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier. Once we hand your order to the shipping carrier that you selected at checkout (USPS, UPS, etc.), they are responsible for tracking its whereabouts and getting it delivered to you. Because late, missing, or stolen package cases do occur, we recommend choosing a shipping method that comes with insurance.

Refunds/Cancellations
If you would like to cancel an order, please cancel it or email us as soon as possible. Once your info has been sent to the shipping facility, you will not be able to cancel it.

We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will only process refund related inquiries sent to us within 7 days of your order delivery date.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us with any refund questions at at the hello82 Help Center.