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If you would like to cancel an order, you can do so by (1) go to your order confirmation email > Click "View your order" > Click "Cancel" (2) go to the Shop App and cancel your order, (3) login to the hello82 Help Center and submit a cancel Request Form to review your order and see if it is eligible for a cancellation. Not all orders are eligible for cancellation, once your info has been sent to the shipping facility, you will not be able to cancel the order. For [signed albums], you have up to 10 days before the release date to submit a cancellation request. (e.g. If the signed album has a release date of 12/25/23 then you have until 12/15/23 to cancel your order). For all other orders, please, login to the Help Center and submit a cancel Request Form to see if your order is eligible for cancellation. We generally have a no refund policy after the end of the sales period, and we can only refund incorrect or damaged items. Please note that products that come with special experiences such as Video Call Events and showcases or livestreams have a strict no refund or cancellation policy.

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INTERNATIONAL - SIGNED ALBUMS 

The cancellation deadline for albums that are signed, but NOT US exclusive, will vary.

**Please, check the product description page for information regarding your specific item(s) cancellation deadlines. We will not accept cancellation requests once the date for cancellation listed on the product description page has passed, so please read the description carefully before purchasing.

You may go ahead and login to the hello82 Help Center and submit a cancel Request Form to ask a representative if your order is eligible for a cancellation.

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U.S. ONLY - SIGNED ALBUMS