• SIGNED ALBUMS :

Signed albums may take longer to ship as they depend on the artist’s signing schedule. Orders will be shipped once they arrive at our local facilities from Korea. Albums may arrive without shrink wrap due to the artist(s)’ signature process.

Any slight imperfections/minimal smudging of the signature and any marks or minor dents/damages on signed albums will not be considered defective and are not subject to return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed.

• ORDER INFO:

Member, album, and/or photocard versions are random and cannot be chosen unless otherwise indicated. Buying multiple albums does NOT guarantee all versions. To minimize duplicates, please avoid splitting your orders. Randomization is attempted to the best of its ability by our fulfillment centers.

NOTE: Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.

• GROUP ORDERS:

Please submit an inquiry through the “Contact Us” Form for any group order inquiries. Discounts may be considered based on order quantity.

NOTE: The availability and purchase conditions may vary depending on the product.

• Photo Book : 130mm x 180mm / 84p
• Mini CD-R : 80mm x 80mm / Random 1 out of 2
• Envelope : 106mm x 106mm
• Polaroid : 55mm x 85mm / Random 1 out of 2
• Drawing Postcard : 80mm x 100mm / Random 1 out of 2
• ID Photo : 90mm x 90mm / Random 1 out of 2
• Sticker : 50mm x 30mm, 50mm x 18mm / 2ea
• Selfie Photo Card : 55mm x 85mm / Random 1 out of 2

• This product ships worldwide (shipping origin may vary by region).
• hello82 is not responsible for any customs fees in your country.
• Special characters are not accepted; addresses must be typed in English or Romanized English to avoid delays.
• 배송 주소지가 대한민국인 경우, 한국어로 주소 기재하여 주문해주세요.
  정확한 주소 기입을 위해 우체국 우편번호 검색 시스템 사용을 권장합니다. 
• Your items may be sent in separate packages if you ordered a large number of items or if they are under different order numbers.
• The available shipping countries and shipping origins may vary depending on the product. Please check the badges and additional information for each product. Verify you are in the correct market by clicking the country selector icon in the top right corner.
• Shipping policies may vary depending on the shipping origin. Please make sure to check our SHIPPING/DELIVERY policy in the Help Center.