SIGNED ALBUMS :
All signed albums are final sale and have a strict no return/exchange policy. It can only be canceled during the sales period listed in the description and/or product photo(s). Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums, will not be considered defective and is not subject to return or exchange.

Due to the nature of signing albums, it will take some time for the artists to finish. It will take some time to ship out.
Shipping time will vary for different artists and albums. Thank you for your understanding.

PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

Because this is an autographed album, minor scratches, smudging, or small imperfections that may occur due to the artist signing the album right after opening the album packaging will not be considered damage or a defect.

WORLDWIDE SHIPPING: We ship to Asia directly from Korea, and we ship everywhere else globally from the US. hello82 will not be responsible for any customs fees in your country. (*If you are located outside of Asia, we send all the orders to our US shipping facility and fulfill it there, so it may take some time.)

Please email contact@kaimediagroup.com with any group order inquiries. Discounts may be considered based on order quantity.

*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date. Unboxing videos may be required for some claims.

SHIPPING POLICY

The available shipping countries and shipping origins may vary depending on the product. Please check the badges and descriptions for each product. Verify you are in the correct market by clicking the country selector icon in the top right corner. 

Shipping policies may vary depending on the shipping origin. Please make sure to check our SHIPPING/DELIVERY policy in the Help Center.

CLAIMS POLICY

Please make sure to carefully review our CLAIMS policy in the Help Center. If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order.

NOTE: Claim approval is subject to review; not all claims will be accepted.

국내 이용 고객께서는 hello82 Help Center 이용안내 를 통해 자세한 내용을 확인하실 수 있습니다. 기타 문의사항은 Help Center 내  “Contact US” 양식 을 작성하여 문의 접수하시기 바랍니다.