Claims:
If there is something wrong with your order and you need further assistance, please “Submit a Request” on hello82.zendesk.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the the unboxing video, may be rejected.
To “Submit a Request,” you must first sign up and make a hello82 Help Center account on hello82.zendesk.com using your email from your hello82.shop account to view your order history and further assist you.
If you do NOT have a hello82.shop account, you may sign up using a unique email and password.
Instructions: hello82.zendesk.com > Sign In (top right) > Sign Up (bottom of the page) > Submit a Request
ANDROID MOBILE USERS: Click on the “Android Users” tab for sign up instructions on the hello82.zendesk.com homepage

SIGNED ALBUMS :
All signed albums are final sale and have a strict no return/exchange policy. It can only be canceled during the sales period listed in the description and/or product photo(s). Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums, will not be considered defective and is not subject to return or exchange.

Generally, the shipping information is usually sent 10 days before the item's release date to the fulfillment center, this would be the deadline to request any account/order changes, 10 days before the release date.