Frequently Asked Questions (FAQs)

Caret - Down

Need help with your order?

Sign up for the new hello82 Help Center and "Submit a Request" for further assistance from a customer success representative at hello82.zendesk.com.

Can’t find our reply? Please check your promotions/spam/junk folders in your inbox or you may view it on your “Requests” tab when logged in to hello82.zendesk.com. If your inbox is full, please clear space so that our replies go through.

Orders

Payments

General

Returns/Exchange

Refunds/Cancellation

General (Non-Signed)

Signed Albums

Account

General

Tracking

Shipping Issues

Pickup

POP-UPs

Play82

Cupsleeves

Video Calls/Fansigns

Gift Cards

hello82 Discount and Coupon Codes

In-Store Locations